As working into a team is a common arrangement for today’s organizational decision, they are not theories or principles which can learn from textbook or classroom.
Forming Stage
- Establish new relationship and work out tension.
- Opportunities to know each others
- Takes place while Professor Sandra Thiel divides the class into groups of five people.
- Each of them is different in individuals, background, interest and experiences.
*Christine- hard-working, organized, leader.
- She takes responsibility to coordinate group meetings, determine task.
- Lack of experiences to deal with group
*Diane- shy people, quiet, does not initiate communication
- performance better if making direct communication with her
*Janet- mediates people who suggest positive way to explore individuals differences
- more concern of team performances rather than individuals' contribution
*Mike- self-centered people, happy-go-lucky
- enjoys making jokes, manipulating others and good at it
- refuses to take the task seriously and give excuses for his uncompleted task
*Steve- predictable people
- dogmatics (only see what he wants to see)
- group discussion shall be well prepared and guided by a set of agenda
Storming Stage
- React to the situation of conflict and disagreement among each of them
- It is a common process for every group especially for those members who never work together before
- As a leader must try her best to encounter the challenges and solve the problems
Solution:
- Christine must take the lead, motivate group member, listen to each other opinion, respect their differences
- Diane: encourage to voice up / talk in personally
- Mike: tries to communicate or lead him
Norming Stage
-Establish general ways of doing things in the group
-Each member recognizes all members' afford
-Challenges still exist
-Each member have to understand how to control personal feelings, ideas, attitudes and more accepting each member in order to get the task done
-Group meeting starts become a norm for them and they are willing to ask question and seeking for help while face problem.
-Members experience a sense of group belonging and harmony which they were joking, laughing and enjoying themselves when they are together.
Performing Stage
-Start working on the task with high level of self-motivations, team morale, interdependently
-Clear direction of the task
-Complete their designated sections on time
Adjourning Stage
-The end of the assignment
-Assignment submitted and peer evaluation
-Members learn something from it
Question 2: Identify and describe the causes of conflicts in the case.
Conflict is a common process that happens within any individuals, group, and organizations. It is the disagreement between group members and if group members do not take any action to solve the conflict, the whole assignment gone.
Scarce resources and personal preferences
-Five of them, Diane, Janet, Steve, Mike and Christine, they do not know each other and worked together before.
-Although they are taking the same class, Organizational Behavior, they are only joining their friends during class.
-Of course, they are different in background, culture, believe, perception and behavior
-Steve seems more business kind of people; he wants everything to be well prepared before the meeting in order to reduce waste time.
-Mike is a creative people; however he is good at manipulating others and making excuses for cannot attend group meetings and uncompleted designated section.
-Janet puts more group afford than individuals’ contribution, she serves as a mediate between group members.
-Diane is quiet, but she has brilliant ideas in mind.
-Each people within the group have different characteristics and perception, we cannot avoid conflict not to happen, however group members must be able to think more mature to accept and suit each others.
Mike's attitude
-Mike is a funny people; he maintains the harmony and making group members to reduce tension while in the meeting.
-However, he does not take balance between works and study and responsible of this assignment.
-He skips most of the meeting and not willing to catch up the speeds after that.
-During the assignment due date, he just submits some rough handwritten notes and giving excuses.
Group think
-As Mike skips most of the meetings, he lost the connection with group members. Therefore, no one is notice his exist while they are joking around before class. It made Mike feels that they started avoid him.
-Another accident happened while group members met in the cafeteria, it made Mike misunderstand that they purposely do not tell him about group discussion. However, the truth is they just meet up informally without plan.
Question 3: Suggest the approach to leadership best suitable for the case.
Situation approach
-Explore how leaders interact with followers and the requirement of a particular environment.
-When an incident happened, an effective leader would not fall into one decision or conclusion, they will look for different perspective.
-Sometimes, the decision has made depends on the relationship of leader and followers.
Christine
-Leader of the group must be able to encounter the conflict based on case to case.
-She takes responsibility to arrange group meetings, design task for each member, provide clear direction, deal with conflict and motivate members.
Diane
-Shy people and does not initiate communication but she may provides high quality opinions while ask in personally.
-As a leader, Christine may seek for her opinion after group meetings or through email or social networking.
-Besides that, Christine must be close and improve her relationship with Diane and get her trust before encourage her to voice out during meetings
Steve
-Encourage group members to prepare before meetings but not everyone agree on it.
-As a leader, Christine must be able to maintain the harmony among members and explain the reason, at the same time she must encourage everyone to prepare the agenda rotate.
Mike
-He dislikes group meetings and like to do last minutes work.
-He does not take responsible into the group even is his designated section.
-Christine must closely pay attention and control his behaviors, and spend more time to guide him to do the assignment.
-If Mike insists of doing the assignment, Christine may try talk to Professor Sandra, as Professor may have more experiences of dealing this kind of case.
-Besides that, Christine knows the potential conflict and problem about Mike; she must voice it out instead of hide the story.
-After the group meetings, Christine may encourage members to voice out their unhappy or situation for improvement.
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